Your controls

Playing at 21bit Casino and want to slow things down

Play only from 18 and up, and remember that deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every 21bit Casino account.

Set a limit

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/768/2014 since 2014

Five essentials

Your first look at player protection here

A quick view of the rules, the regulator and the help lines that sit behind every 21bit Casino account.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/768/2014

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

When play feels heavy

From loose play to set boundaries

Here is what each control does, so you know which one fits the moment you are in.

Deposit limits

A cap on what you pay in over a day, a week or a month keeps spending inside a figure you chose earlier. Switch it on before your first session rather than after a costly night.

Set your loss ceiling

Stop once your play has returned nothing and the figure you set is reached. Turn it on when a losing run would otherwise push you to keep going.

Choose your reminder interval

A quiet notice appears after a spell of play and reminds you how long you have been at the screen. Switch it on if sessions tend to stretch without your noticing.

Need time away?

A break of your choosing steps you away from the account for a while, and play resumes only when it ends. Switch it on when you want distance without closing anything permanently.

Self-exclusion on the account

A full block on your 21bit Casino account means no play and no marketing while it stands. Choose it when you want a firm stop rather than a pause.

Right at the start

Four moves to a deposit limit

After reading this, you will have a deposit limit in place and know where to check it.

A verified profile first

Log into 21bit Casino with your email address and open the profile menu. Check that your verification details are complete before you change anything.

When you only want one change

Choose the limit you want to change, whether that is deposits, losses or session time. Pick one control at a time so nothing gets missed.

Planning your figure first

Enter your figure or your session time, then select the day, week or month it should cover. Work it out before you play, using money you can afford to spend.

Confirm and recheck

Save the change and confirm it appears in your account settings. A quick revisit later shows the limit is holding where you set it.

Getting back to play you enjoy

Catching these early is easier than fixing them later. A deposit limit or a short pause set in your account is a simple first step, and neither has to be dramatic to help.

If a few of these sound familiar, that is reason enough to act, not to wait.

You chase a loss instead of stopping
The session runs longer than you planned
You check the balance more than you play
Money set aside for bills goes in
You keep play quiet from people close to you
You feel restless on days you do not play
You borrow to keep going

Three free services

Who can I talk to about this today?

By the end of this section you will know exactly who answers, and you will have one number ready.

National Gambling Helpline

A free line that answers at any hour, every day of the year, for players and for the people worried about them. Counselling by chat or email, self-help tools and a directory of local services, all confidential. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings across Australia where people who gamble support one another in person, and where relatives can bring their own experience. Free to attend and no referral is needed to sit in. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt, with trained advisers who help you sort out what is owed and who to speak to first. Open on weekdays during business hours. ndh.org.au

A pause or a full stop

A cooling-off period. When a week starts to feel heavy, a cooling-off period closes your play for a fixed stretch you choose. It is started from your account settings, keeps your balance and profile intact, and play returns when the period runs out.

How long is long? If a break keeps failing, self-exclusion shuts access to your account for a long period that cannot be undone early. You request it in your account, play and marketing stop, and withdrawals of what is already yours can still be arranged with support.

Banned before you join. BetStop is the Australian Government register run through ACMA, and it can hold your name for at least three months or for life. Applying online takes about five minutes, a support person can be named, and every licensed wagering provider must refuse you. betstop.gov.au

When a family member starts to worry

Checked twice, opened once. Registration asks for a date of birth, and 21bit Casino accepts players aged 18 and over only. Identity documents are checked before the first withdrawal, so an account held by a younger person cannot quietly pass.

The shared family device. Gambling-blocking software installed on a shared phone or computer stops gambling sites loading for everyone who uses it. Set it up while the device is calm, not in the middle of an argument.

When you are the one watching. Talking about money, sleep and mood works better than listing accusations. The National Gambling Helpline on 1800 858 858 advises relatives as well as players, at any hour.

Short answers

What happens if I exclude myself?

By the end, you will know which setting fits the break you want.

Can I set my deposit limit on my phone?+

Yes. The mobile version of 21bit Casino opens the same account section as the desktop site, where the deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit together. A change made there applies to the account, whichever device you log in from.

Why does the casino ask for my age?+

Because 21bit Casino serves adults of 18 and over only, and the date of birth is part of opening an account. Identity documents are then checked before the first withdrawal, which keeps the same rule across the whole account history.

Does excluding myself here block other casinos too?+

No. A self-exclusion set in your 21bit Casino account covers this account alone. For a block that reaches other licensed providers, use BetStop, the national register run by the Australian Government, which covers licensed online and phone wagering providers.

Can I end a self-exclusion early?+

No. The self-exclusion runs for the whole period you chose, and the account stays closed for betting until that period finishes. Choose the length with that in mind, because it is not a switch you can flick back on.

Where can I get help for a relative who plays too much?+

Call the National Gambling Helpline on 1800 858 858, which takes calls at any hour and supports relatives as well as players. Gamblers Anonymous Australia runs peer meetings across the country, and the National Debt Helpline on 1800 007 007 offers free financial counselling for gambling debt.