Answers Without Delay

Need Someone at 21bit Casino? Here's the Contact Line

Reach live chat in about three minutes, e-mail within twelve hours or phone in a minute, around the clock.

Get help now MGA licensed since 2014

paid today

169,435 A$

2,703 playing now

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/768/2014 since 2014

Fast withdrawalsAverage payout processed in 24 minutes, up to A$35,000 per transaction

Bank-grade encryption256-bit SSL protects every deposit, spin, and withdrawal

Reach a Human

You Want a Person, Not a Script

Nothing here is answered by a bot — a person picks up every channel.

Talk to Us on Chat

Chat suits live bets, a payment that stalled or a login you cannot fix; someone replies in about three minutes. Staff are on deck at any hour, weekends included.

Start chat

Where Do I Send an E-Mail?

Write to [email protected] for statements, bonus terms or a question you want in writing; replies land within about twelve hours. Handy when documents or screenshots need attaching.

Write now

A Voice on the Line Today

Call +61 2 9923 1293 (AEST) when you want a voice on the line straight away, usually within a minute. Good for anything that needs walking through step by step.

Call support

Player Details

Australian Player Support Details

This block settles the local number, the clock you share and who governs it all.

Reach Us

Australian phone+61 2 9923 1293

Support time zoneAEST

LanguagesEnglish, German, French, Norwegian, Finnish

Support e-mail[email protected]

Supervision

SupervisorMalta Gaming Authority, MGA/B2C/768/2014

Find Help

Free helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

What Should I Have Ready Before I Contact Support?

Line these up before you reach out and the conversation goes quicker.

Your registered email address and login name
Deposit date, amount and payment method used
Screenshot or reference of the failed transaction
Photo ID and proof of address at hand
Short note of what went wrong and when

You Know Who to Ask

The Right Desk the First Time

After reading you will know exactly which desk owns your question, so nobody passes you around.

Your Account

General support[email protected]

Verification and ID checks[email protected]

Money Matters

Deposits and withdrawals[email protected]

Other Business

Complaints and escalations[email protected]

Data and privacy requests[email protected]

Business and partnerships[email protected]

Checking The Operator

Licensed Operator Details

A licence held by a named company settles the question of who answers if something goes wrong.

Company

Legal name21bit Casino Ltd.

Company numberC-99167 (Malta)

Registered addressSpinola Road, Birkirkara

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/768/2014

Written contact

Support e-mail[email protected]

Five Support Questions

Clear Answers Before You Reach Out

The common worries about reaching the right person, answered without the runaround.

trustCan I get help without giving my password?+

Support can find your account from your registered email address alone. Have your full name and date of birth ready too. They will never ask you for your password, so keep it to yourself.

trustCan I get my account verified quickly?+

Verification usually wraps up within thirty-six hours once your documents are in. Photo ID, proof of address, a card image and a bank statement cover most cases. You will hear back by email.

trustWhy is there nobody answering late at night?+

Support runs around the clock, so late nights and weekends are covered. Someone answers live chat in about three minutes and the phone in about one. Email replies usually land within twelve hours.

trustWhen can I take a complaint to the regulator?+

If a reply falls short, ask for the matter to be escalated and send the details to the complaints inbox. You can then take it further to the Malta Gaming Authority, our regulator. Give them the response you already received.

trustWhat happens when I want my account closed?+

Ask support to close your account and confirm it in writing. Each player may hold only one account, and duplicate accounts get closed. Any pending withdrawal is settled first.

Seven Time Checks

Waiting Up Late With a Problem

After reading this you will know how long each channel usually takes and which one suits your night.

Live chat

Live chat hours24/7 support available

Chat first replyThree minutes

All hours shown inAEST

E-mail

E-mail address[email protected]

E-mail replyTwelve hours

Phone

Phone number+61 2 9923 1293

Phone waiting timeOne minute

When Play Stops Feeling Like Fun

Free, independent help with gambling problems in Australia comes from several organisations. They sit apart from 21bit Casino and offer counselling, crisis support and a way to block yourself from every licensed site.

Gambling Help Online. Offers free online counselling and practical tools for anyone worried about their gambling, day or night.

Lifeline Australia. Provides confidential crisis support from trained counsellors for anyone in distress, any hour.

National Self-Exclusion Register. Lets you block yourself from all licensed online gambling in Australia through one registration.

Full Article

When A Reply Falls Short

How You Get a Fault Reviewed Again

You will not be fobbed off, because there is a written path from the desk to the regulator.

One Record From the Start

Start with the adviser on live chat or the support mailbox. Say plainly what happened, keep your chat transcript or e-mail, and you will have the first record of the problem.

Did They Give Me a Reference?

Ask for a reference number for the case. Once the team replies in writing, read the answer and note the date, so the next step has something to point to.

Second Look By a Manager

If the reply does not resolve it, ask for the matter to go to a manager for a second look. That review comes back in writing, with the reasoning behind the outcome.

Now That Support Said No

Still unhappy? The Malta Gaming Authority is the regulator that licensed this casino, so a complaint can go there once our own process has run its course.