Three Minutes, Six Facts

Why Does 21bit Casino Ask for Your Documents?

Every licensed casino must confirm who its players are, so 21bit Casino checks your identity, and up to 36 hours is needed to finish it.

Start the check

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/768/2014 since 2014

While a Payout Waits

Read This Before You Upload

Useful when a pending payout, a request from the casino or plain curiosity brings you here.

Who checks

21bit Casino Ltd.

Under which license

Malta Gaming Authority, MGA/B2C/768/2014

How long

36 hours

Required at the latest

Before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Clean First Pass

Four Moves to a Cleared Check

You will have a ready set of files and a clear idea of which paper answers which question.

Finding the Wanted List

Your profile shows the documents section, where the list of wanted papers sits beside upload buttons. Read it before you touch any file, since the list can change as the casino learns more about you.

Getting the ID Shot Right

Photo ID goes up first, and the whole card or page must sit inside the frame with all four corners visible. A flash that hides the expiry date is the usual reason a good ID gets sent back.

Before the Address Copy

Then proof of address arrives, and the name and address on that paper must match the ones on your account exactly. An older statement works only while the date on it still counts as current.

Files Kept Nearby

Once both files land, the queue takes over and 36 hours is the outside wait for a verdict. Watch your inbox for a note from [email protected] and keep the files close in case a sharper copy is needed.

Four Papers

Clear Copies, Less Back and Forth

You will have checked each paper against what it is meant to confirm before you send it in.

Photo ID

ConfirmsYour name, face and date of birth

Copy must showFour corners, no glare, readable expiry date

Proof of address

ConfirmsWhere you live right now

Copy must showName, full address and a current date

Payment card image

ConfirmsThe card used for deposits is yours

Copy must showFirst six and last four digits, name

The Moment It Appears

Send the Papers the Day It Appears

You will know exactly which moments trigger the request, so the ask never feels like a surprise.

A New Method, Confirmed

A fresh card or wallet first appears on your account, and the license asks us to confirm the holder before that method is used again. A card image and photo ID are usually enough.

Proof You Are 18+

An age check arrives at registration or at the first deposit, because 18+ is the rule for this market and our licence sits with the Malta Gaming Authority. Send photo ID and the check ends there.

Why the Extra Paperwork?

A payment far beyond your usual pattern shows on the account, so the licence asks us to look closer at that movement. Expect a bank statement or a short question about the money behind it.

Your First Payout Waiting

Your first withdrawal is queued and the check has not run yet, so the payment waits at that point. Photo ID and proof of address clear it; the review takes up to 36 hours.

Source of Funds, Plainly Explained

A screen asks where your money came from, and the reason is the licence: 21bit Casino Ltd. holds MGA/B2C/768/2014 from the Malta Gaming Authority, which requires checks against money laundering. Every licensed operator runs them. The request is routine paperwork, not a sign that anyone suspects you.

Depending on the case, the review team may request one or more of the following.

Recent bank statement
Payslip or salary letter
Tax return summary
Sale or savings record
Pension or benefit letter

A Clean Copy the Second Time

A Dated Address. A proof of address older than the casino accepts cannot place you at that address today, so the review team returns it and asks for something current. Order a fresh copy from your bank Use a bill issued this month

A Current ID Sorts It. An identity document that has passed its expiry date no longer proves who you are, so the reviewer has to send it back and wait for a valid one. Renew the document before you send it Upload the replacement when it arrives

Sharp Instead of Soft. Your upload arrived with the corners cropped or the print too soft to read, so key details could not be confirmed and the whole image was refused. Lay the document flat in good light Fit all four corners in the frame

Answer Desk

When the File Sits in a Queue

The worry that one small mismatch will freeze your payout, answered in plain terms.

My surname changed after marriage, will my ID still pass?+

Yes, provided the paperwork joins the two names. A marriage certificate or a deed poll sitting beside your photo ID links the old record to the new one. Send both in the same upload so the reviewer sees the chain.

Will I have to send my documents in again later?+

Usually not, since a passing check stays on your file. We can ask for a fresh copy when a card expires or your address changes. Keeping the same details avoids a second round.

When do I actually have to verify my account?+

The licence requires a completed check before your first withdrawal leaves. Nothing stops us asking sooner, at registration or with the first deposit. Either way, the request always lands before a payout moves.

How long does the identity check take to clear?+

A full review runs up to 36 hours from the moment your last file lands. Most clear faster when the images are sharp and the details line up. Weekends build a queue, so an early-week upload helps.

Can I upload my documents straight from my phone?+

Yes, the upload screen accepts phone photos on both systems. Lay each document flat in daylight and let the camera settle before the shutter. Blur and glare cause most of the rejections we see.